Technical Support

Technical Support
Overview of responsibilities
• Provide exceptional support over a variety ReadyTech products through email, phone, and chat
• Perform regular ticket reviews to ensure quality customer interactions
• Monitor ongoing support interactions to identify trends and coordinate responses
• Convert customer training environments to the ReadyTech platforms (KVM, ESXi, and Ghost)
• Help end users connect to and use ReadyTech training portals
• Identify and report bugs
• Help train new technical support representatives
• Contribute to internal and external knowledge bases

Qualifications
• Ability to quickly identify and offer solutions to complex software and networking issues, often with limited information
• Ability to effectively communicate complex concepts over phone, email, and chat • 5 years in a support, systems, or networking position
• 2 years in a tier two support role or network/system administration role
• 2 years virtualization platform experience (preferably KVM or ESXi)
• Experience in a customer-facing role
• Familiarity with enterprise software either from a user or admin perspective

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